Keeping a promise: good service is not shocking

I have made critical comments about poor customer service in Barbados, but am also not hesitant to praise good service. Today, I had the power to my house cut at about midday. No one else in the street had lost power and I called Barbados Light and Power (the other BLP, and a red truck too). After a little intervention at a high level, a team arrived and found that the transformer to the house has tripped. Power was restored at about 3pm. No major drama. Compared to times in Guinea when power could be absent for days, this is small beer.

I promised the men who came to deal with the problem that I would feature their good service on my blog. They were very professional. They were very courteous. They left me with a great impression of those who work for this utility company.

We had an interesting discussion about how disconnections are made because bills are overdue, which was not my problem.