Welcome

Dennis Jones is a Jamaican-born international economist, who has lived most of the time in the UK and USA, and latterly in Guinea, west Africa. He moved back to the Caribbean in 2007. This blog contains his observations on life on this small eastern Caribbean island, as well as views on life and issues on a broader landscape, especially the Caribbean and Africa.

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Saturday, September 22, 2007

Need some TLC from C & W


When I read reports this week about Cable and Wireless (C&W) opening its regional network operations center in Barbados, I got really excited. You see, my regional operations have been roaming around for the past few weeks and I have had some difficulties with some basic C&W activities. I go to Jamaica, I find I cannot access my voice mail as simply as when I am in Barbados (where I dial *89); in Jamdown, I was roaming on a C&W network but had to dial a number in Barbados and follow instructions, which DID NOT GIVE ME MESSAGES. Frustrated, I got on with my business and continued to travel. I went to the US. On arrival, I get a text message telling me to call a Barbados number to access my voicemail. After a few days, I try it, it works. I'm happy. I travel again, this time to Tortola in the British Virgin Islands (BVI)--very solid C&W territory with no real local competition yet. I start to get a string of notices that I have voice mail messages, but no matter what I try I cannot access my voice mail. The local BVI access number does not give me access. Calling back to the Barbados number I was prompted to use when in the US gives me a series of options but they do not work! I cannot access my messages. In vain, I ask a C&W technician for a WHY and HOW and he could not get me an answer in 2 days, by which time I am back in Barbados. There, I can access my messages, easy peasy, but 3 days late.

Why is it that with a solid Caribbean regional network C&W cannot provide a simple, seamless, means of accessing services like voce mail within the region? I don't want to jump through hoops as I hop around islands and try to stay in touch with contacts. I also do not want to jump and put C&W into a bad light, but we're not dealing with rocket science here. Anyone from C&W listening?

1 comment:

Jdid said...

if enough folk complain they may do something