When I read reports this week about Cable and Wireless (C&W) opening its regional network operations center in Barbados, I got really excited. You see, my regional operations have been roaming around for the past few weeks and I have had some difficulties with some basic C&W activities. I go to Jamaica, I find I cannot access my voice mail as simply as when I am in Barbados (where I dial *89); in Jamdown, I was roaming on a C&W network but had to dial a number in Barbados and follow instructions, which DID NOT GIVE ME MESSAGES. Frustrated, I got on with my business and continued to travel. I went to the US. On arrival, I get a text message telling me to call a Barbados number to access my voicemail. After a few days, I try it, it works. I'm happy. I travel again, this time to Tortola in the British Virgin Islands (BVI)--very solid C&W territory with no real local competition yet. I start to get a string of notices that I have voice mail messages, but no matter what I try I cannot access my voice mail. The local BVI access number does not give me access. Calling back to the Barbados number I was prompted to use when in the US gives me a series of options but they do not work! I cannot access my messages. In vain, I ask a C&W technician for a WHY and HOW and he could not get me an answer in 2 days, by which time I am back in Barbados. There, I can access my messages, easy peasy, but 3 days late.
Why is it that with a solid Caribbean regional network C&W cannot provide a simple, seamless, means of accessing services like voce mail within the region? I don't want to jump through hoops as I hop around islands and try to stay in touch with contacts. I also do not want to jump and put C&W into a bad light, but we're not dealing with rocket science here. Anyone from C&W listening?
1 comment:
if enough folk complain they may do something
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